Booking and Payment Policy:
a. All reservations must be made in advance, either online or over the phone.
b. Full payment is required at the time of booking to secure your reservation.
c. We accept all major credit cards and debit cards.
a. Cancellations made more than 72 hours prior to the scheduled activity will receive a full refund.
b. Cancellations made within 72 hours of the scheduled activity will incur a 50% cancellation fee.
c. No-shows or cancellations made less than 24 hours prior to the scheduled activity will not be eligible for a refund.
Age and Weight Restrictions:
a. Participants must be at least 8 years old to take part in our riding activities.
b. The maximum weight limit for participants is 250 pounds.
Riding Attire and Safety Gear:
a. All riders are required to wear long pants, closed-toe shoes, and a provided ASTM/SEI-certified riding helmet.
b. Personal helmets are permitted but must meet ASTM/SEI standards.
a. All participants must sign a liability waiver before participating in any riding activity.
b. Participants under the age of 18 must have a parent or legal guardian sign the waiver on their behalf.
Health and Physical Fitness:
a. Participants must be in good health and have no medical conditions that would prevent them from safely participating in horseback riding activities.
b. Pregnant women are not permitted to participate in riding activities.
a. Elk Mountain Riding Company reserves the right to cancel or reschedule riding activities due to inclement weather or other unforeseen circumstances.
b. In the event of cancellation, we will make every effort to reschedule your activity or provide a full refund.
Conduct and Behavior:
a. Participants must follow all safety instructions and guidelines provided by Elk Mountain Riding Company staff.
b. Elk Mountain Riding Company reserves the right to refuse service or terminate a riding session if a participant is deemed to be acting irresponsibly or poses a risk to themselves, others, or the horses.
Alcohol and Drugs:
a. The consumption of alcohol or use of illegal drugs is strictly prohibited before or during any riding activities.
b. Elk Mountain Riding Company reserves the right to refuse participation to any individual who appears to be under the influence of alcohol or drugs.
Damage to Equipment or Property:
a. Participants are responsible for any damage caused to Elk Mountain Riding Company equipment or property due to negligence or willful misconduct.
b. Participants may be held financially responsible for any necessary repairs or replacements.
By booking and participating in any activity with Elk Mountain Riding Company, you agree to abide by these policies, terms, and conditions. Failure to adhere to these policies may result in the termination of your riding session without a refund.
Privacy & Safety
At Elk Mountain Riding Company, we are committed to protecting your privacy and ensuring the safety of all our guests, staff, and horses. This Privacy and Safety Policy outlines the measures we take to safeguard your personal information and maintain a secure environment for everyone involved in our equestrian activities.
Personal Information Collection and Use:
a. We collect personal information such as your name, contact information, and payment details when you make a reservation or sign up for our newsletter.
b. We use this information to process your reservation, provide you with updates, and send promotional material related to our services.
c. We will never sell, rent, or share your personal information with third parties without your explicit consent, except when required by law or in the event of an emergency.
a. We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration.
b. Credit card transactions are processed using secure encryption technology, and we do not store your complete credit card information on our servers.
Safety Measures and Protocols:
a. We conduct regular safety training and updates for our staff to ensure they are knowledgeable about proper horse handling, equipment usage, and emergency procedures.
b. Our horses are carefully selected and well-trained, and we maintain a stringent grooming and care routine to ensure their well-being.
c. We provide all riders with ASTM/SEI-certified riding helmets and require proper riding attire to minimize the risk of injury.
a. All riders are required to sign a liability waiver acknowledging the inherent risks associated with horseback riding and agreeing to follow all safety guidelines provided by Elk Mountain Riding Company. b. Minors under the age of 18 must have a parent or legal guardian sign the liability waiver on their behalf.
Supervision and Instruction:
a. All riding activities are supervised by experienced staff members who provide clear instructions and guidance to ensure a safe and enjoyable experience.
b. Participants must follow all instructions given by our staff and respect the needs and limitations of the horses.
Reporting Incidents and Concerns:
a. If you witness any unsafe behavior or conditions, please report them immediately to a staff member. b. We encourage open communication to address any concerns or suggestions to improve the safety of our operations.
By participating in any activity with Elk Mountain Riding Company, you agree to adhere to this Privacy and Safety Policy. We reserve the right to update or modify this policy at any time. Please review it periodically to stay informed about our practices and procedures. Your continued use of our services constitutes your acceptance of any changes to this policy.
Marketing & Release of Liability
a. By providing your contact information, you agree to receive promotional emails, newsletters, and other marketing communications from Elk Mountain Riding Company. These communications may include information about upcoming events, special offers, and other updates related to our services.
b. You can opt-out of receiving marketing communications at any time by clicking the "Unsubscribe" link at the bottom of our emails or by contacting us directly.
Testimonials and Reviews:
a. We encourage our guests to share their experiences at Elk Mountain Riding Company by leaving testimonials or reviews on our website or third-party platforms.
b. By submitting a testimonial or review, you grant Elk Mountain Riding Company the right to use, reproduce, and display your comments, along with your name and any accompanying photos or videos, for promotional purposes without compensation or further consent.
Photo and Video Release:
a. Elk Mountain Riding Company may take photographs or videos of guests during riding activities for promotional, educational, or training purposes.
b. By participating in our activities, you grant Elk Mountain Riding Company the irrevocable right to use, reproduce, and display your image, likeness, and voice in any media format without compensation or further consent.
c. If you prefer not to have your image or likeness used in our marketing materials, please inform a staff member before your riding session.
Third-Party Marketing and Advertising:
a. Elk Mountain Riding Company may partner with third-party companies for marketing and advertising purposes. We will only share your personal information with these partners if you have given your explicit consent.
b. We are not responsible for the content, privacy policies, or practices of third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services that you visit.
Release of Liability:
a. Participation in horseback riding activities involves inherent risks, including the possibility of injury, property damage, or loss. By signing the liability waiver, you voluntarily assume all risks associated with participation and agree to release Elk Mountain Riding Company, its owners, employees, and agents from any and all claims, liabilities, or damages arising from your participation.
b. Elk Mountain Riding Company is not responsible for any personal property that is lost, stolen, or damaged during your visit.
By participating in any activity with Elk Mountain Riding Company, you agree to abide by this Marketing and Release of Liability Policy. We reserve the right to update or modify this policy at any time. Please review it periodically to stay informed about our practices and procedures. Your continued use of our services constitutes your acceptance of any changes to this policy.